Last updated: 20th December 2025
1. Introduction
Onkapa Property (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Policy outlines how we collect, use, disclose, store and manage personal information in connection with our website and services.
This Policy applies to:
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Visitors to this website;
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Clients, customers and prospective clients;
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Individuals who contact us by phone, email or in person.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for us to provide real estate services, including but not limited to:
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Your name, address, phone number and email address;
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Property details and transaction information;
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Identification and financial details where required for services;
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Website usage data and cookies (see Section 6 below).
3. How We Collect Personal Information
We collect personal information:
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When you complete forms on our website (e.g., contact or enquiry forms);
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In person, by phone, email or other communications;
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From third parties where authorised (e.g., referrals);
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Automatically via cookies and analytics when you use our website.
4. How We Use Personal Information
We use personal information for purposes including:
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Providing property services (sales, inspections, property management);
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Communicating with you about enquiries, offers, inspections or account matters;
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Marketing and promotional purposes (where you consent);
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Compliance with legal obligations.
We will not use personal information for any other purpose without your consent.
5. Disclosure of Personal Information
We may disclose personal information to:
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Service providers and contractors who assist us in delivering services;
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Government or regulatory bodies where required by law;
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Other parties with your consent.
We take reasonable steps to ensure third parties protect personal information consistent with privacy law.
6. Cookies and Online Tracking
Our website uses cookies and similar technologies to collect information about your browsing behaviour. Cookies help us to:
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Improve website functionality;
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Analyse traffic and usage patterns;
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Personalise user experience.
You can disable cookies via your browser settings, but this may affect your ability to use certain features of the website.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including secure storage and access controls.
8. Access and Correction
You may request access to personal information we hold about you, and ask us to correct any errors. We will respond within a reasonable timeframe and in accordance with privacy law.
9. Complaints
If you have a complaint about how we handle your personal information, please contact us at the details below. We will attempt to resolve your concern. If unresolved, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
10. Overseas Disclosure
If we disclose personal information to overseas recipients (such as cloud providers or analytics services), we will take reasonable steps to ensure it remains protected under standards similar to Australian law.
11. Contact Us
If you have questions or wish to make a privacy request, please contact:
Onkapa Pty Ltd
Email: info@onkapa.com.au
Phone: 0433 522 870
Address: 1048 Beaudesert Road, Coopers Plains. Queensland, Australia.
12. Updates to This Policy
We may update this Policy from time to time. The latest version will always be available on our website.